Privacy Policy

1. Introduction

Welcome to the Sundarban Courier Service Delivery App ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, phone number, email address, delivery address, and other identifying details.
• Device Information: IP address, device model, operating system, and app usage data.
• Location Information: We may collect real-time location data if you grant us permission.
• Transaction Data: Details of shipments, delivery history, and payment information.
• Communications: Any inquiries, feedback, or interactions you have with our support team.

3. How We Use Your Information

• To provide and improve our delivery services.
• To process transactions and track shipments.
• To enhance user experience and develop new features.
• To send important notifications, including service updates and promotions.
• To comply with legal obligations and enforce our terms of service.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third-party companies that assist in delivering our services, such as payment processors and logistics partners.
• Legal Authorities: When required by law or in response to legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for location tracking or marketing communications.
• Request a copy of the data we hold about you.

7. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the App, and your continued use signifies acceptance of the revised terms.